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Cycling Hydration

FAQ

Quick Tips for Our Customers

It is important to us that our clients understand our products, terms and services, so we have provided information that may help with purchasing decisions. Scan the list of frequently asked questions below, and don’t hesitate to reach out with any additional inquiries.

WHAT IS YOUR RETURN POLICY?

ionizers can be returned and refunded within 75 days from the date of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge and an investigation will be opened with the shipping carrier. No returns will be accepted by D'Pure LLC without an RMA number. Buyer must contact D'Pure LLC to request an RMA number before shipping any units to D'Pure for a refund or repair. D'Pure, LLC will make a 15% restocking fee for water ionizers used by the buyer. No items will be accepted for return after 75 days. Return shipping is the purchaser responsibility

HOW ARE SHIPPING COSTS CALCULATED?

The buyer will meet the cost of shipping in the amount advertised by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller and we will open an investigation with the shipping carrier. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, the buyer must hold the product until the shipping carrier can determine the cause. No items will be accepted for return without an RMA number. Please contact D'Pure LLC to obtain an RMA number.

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