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POLICIES AT D'PURE HYDRATION STATION

Everything You Need to Know

Tyent Ionizer grantee for life 

We know that the Tyent water ionizer ‘engine’ delivers a maximum performance because of our premium plates and advanced technology water cell. When you purchase a Tyent water ionizer, you’ll discover for yourself how each cutting-edge component - such as our Solid/Mesh Hybrid Plates – works together to make the purest and healthiest ionized alkaline water possible.

We’re proud of Tyent USA’s commitment to superb customer service and offering the best customer experience in the water ionizer industry today. The longevity and reliability of our flagship products mean that we are able to offer an unbeatable warranty period for every water ionizer machine that we sell, INCLUDING the MMP-11

Turbo, Edge-9000 Turbo, UCE-11

Turbo, ACE-11 Turbo, ACE-13 Turbo, UCE-13 Turbo, Hybrid, and the all-new UCE-13 Plus Showroom Edition!

When we say unbeatable, we really mean it. Now, all Tyent Water Ionizers will carry a Platinum Lifetime Warranty on parts and service.

This Guarantee

is applicable to all units purchased on or after January 15th, 2010

If you, the customer, experience any performance issues with our cutting-edge water ionizer systems, then we will fix or replace the unit. We will action repairs or replacements within one week, in the majority of cases. Any damaged unit will be fixed or replaced with a comparable unit at no cost to you (excluding shipping). The only eventuality not covered under our warranty is intentional or accidental breakage caused by dropping one of our units or damage arising from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.

The terms above are in effect FOREVER on all of our units*. This is the Tyent Lifetime Guarantee.

Please take some time to compare our warranty to those of our competitors. We know that we have the best warranty in the industry. Our Premium Warranty is just one more way that Tyent USA, LLC is setting the gold standard in customer care while creating “Water for Wellness”.

*Guarantee applies to customers residing in North America only (including the US, Canada, and Mexico) that have purchased directly from Tyent USA LLC or a Tyent authorized reseller.

Payment

Payment in full is due before an item is shipped. If a payment is not received or a payment method is declined, then we regret that we will not be able to ship your item.

Shipping Policies

The buyer will meet the cost of shipping in the amount advertised by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller and we will open an investigation with the shipping carrier. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, the buyer must hold the product until the shipping carrier can determine the cause. No items will be accepted for return without an RMA number. Please contact D’Pure, LLC to obtain an RMA number.

Refund/Return Policy

Items can be returned and refunded within 75 days from the date of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge and an investigation will be opened with the shipping carrier. No returns will be accepted by D’Pure LLC without an RMA number. Buyer must contact D’Pure LLC to request an RMA number before shipping any units to D’Pure for a refund or repair. D’Pure LLC will make a 15% restocking fee for water ionizers used by the buyer. No items will be accepted for return after 75 days.

Cancellation

If you want to cancel your order, please contact D’Pure LLC. If the item has not shipped, we will issue a refund immediately. If an item has shipped, then we will issue the refund once D’Pure LLC receives the merchandise back at our warehousing facility.

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